Senior Service Manager Required for Automotive Division – Bahrain - Gulf Jobs

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Working Location : Bahrain
Employment Type : Full-Time
Preferred Nationality: Indian / European.

Please find the details as below-

Key Responsibilities: · Oversee all aspects of the service department and related operations and be responsible for the profit, service quality and customer satisfaction that the department generates.

· Establish sales, profit, customer service and productivity objectives, to forecast future performance and undertake periodic performance reviews, implementing improvement activities.

· Develop, recommend and implement service standards, policies and procedures, as per company and Principal’s guidelines

· Develop, recommend and implement annual budgets and plans for the department.

· Carry out periodic result reviews and implement actions to meet the budget.

· Establish profit and customer satisfaction index targets and device necessary action plans.

· Ensure the service work quality (Fix it right the first time) of the department, through the Workshop Manager.

· Establish collaborative and cooperative relations with other departments as required.

· Ensure that a good and safe work environment is maintained.

· Recruit necessary employees for the department and manage their working hours or shifts as per requirements.

· Evaluate and monitor the performance of department employees, and ensure their training as per principals requirements.

· Ensure the manufacturer’s warranty policy is followed.

· Ensure effective utilization of the facility, work bays and staff.

· Manage department expenditures and maintain proper control of consumable purchases.

· Organize local purchases and undertake tools and equipment ordering for service department purchases, following company policies.

· Help to develop marketing initiatives and campaigns for the department which will improve profitability and business.

· Work closely with Principals at all times.

· Develop, implement and manage service contracts with fleet clients as per opportunities arising

Experience:

Graduate in Automobile Engineering and 15 -20 years’ experience (min. 5 years in Service Manager position) in the automobile service business.

Essential:

Leadership capability and people management skills
Team Player
Good Communication and Customer Service Skills
Problem Solving ability
Basic financial & accounting skills
Technical and Product knowledge

IF ANY OF THE CANDIDATES INTERESTED MAY SEND THE UPDATED CVS ALONG WITH THE EXPERIENCE CERTIFICATE AND PASSPORT COPY ON INFO@DHITECHCS.COM OR CALL ON +91 8452021044 FOR MORE DETAILS.

Consultancy: Dhitech Consultancy Service, Mumbai